Privacy Policy

At BikfayaList, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our classified listings platform.

By using BikfayaList, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Personal Information

We collect personal information that you voluntarily provide to us:

• Account Information: Name, email address, phone number, location
• Profile Information: Bio, profile picture, preferences
• Listing Information: Product details, descriptions, photos, pricing
• Communication Data: Messages between users, support inquiries
• Payment Information: Billing details (processed by third-party providers)

Automatically Collected Information

We automatically collect certain information when you use our platform:

• Usage Data: Pages visited, time spent, clicks, search queries
• Device Information: IP address, browser type, operating system
• Location Data: General location based on IP address
• Cookies and Tracking: Session data, preferences, analytics
• Log Information: Server logs, error reports, performance data

Third-Party Information

We may receive information from third parties:

• Social media platforms (if you connect your accounts)
• Authentication providers
• Analytics services
• Public databases and directories

Platform Operations

• Create and manage your account
• Process and display your listings
• Facilitate communication between users
• Provide customer support
• Process transactions and payments

Platform Improvement

• Analyze usage patterns and trends
• Improve our services and features
• Personalize your experience
• Develop new products and services
• Test and optimize platform performance

Safety and Security

• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Protect user safety and security
• Comply with legal obligations
• Resolve disputes and issues

Communications

• Send transactional emails (account updates, receipts)
• Provide customer support responses
• Send marketing communications (with consent)
• Notify you of platform updates and changes
• Send security alerts and notifications

Public Information

Certain information is publicly visible on our platform:

• Your listings and item descriptions
• Public profile information (name, bio, general location)
• User ratings and reviews
• Activity that you choose to make public

Service Providers

We share information with trusted third-party service providers:

• Hosting and cloud storage providers
• Payment processors
• Email and communication services
• Analytics and advertising platforms
• Customer support tools

Legal Requirements

We may disclose information when required by law:

• To comply with legal processes or government requests
• To protect our rights and property
• To ensure user safety and security
• To investigate potential violations
• In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Security Measures

We implement various security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training and confidentiality agreements

User Responsibilities

You can help protect your information by:

• Using strong, unique passwords
• Keeping your login credentials secure
• Logging out of shared devices
• Reporting suspicious activity immediately
• Keeping your contact information current

Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information

Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage email preferences
• Update communication channels

Account Management

• Update your profile information
• Control listing visibility
• Manage privacy settings
• Delete your account

Exercising Your Rights

To exercise any of these rights, contact us at privacy@bikfayalist.com. We will respond to your request within 30 days and may require identity verification.

Types of Cookies

We use several types of cookies and similar technologies:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze platform usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for advertising and personalization

Third-Party Tracking

We may use third-party analytics and advertising services:

• Google Analytics for usage analytics
• Social media pixels for advertising
• Marketing automation tools
• Performance monitoring services

Managing Cookies

You can control cookies through your browser settings or our cookie preferences center. Note that disabling certain cookies may limit platform functionality.

Retention Periods

We retain your information for different periods based on the type of data:

• Account Data: Until account deletion + 30 days
• Listing Data: 2 years after listing expiration
• Communication Data: 3 years for support purposes
• Transaction Data: 7 years for legal compliance
• Analytics Data: 2 years in aggregated form

Deletion Process

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes
• Binding corporate rules

BikfayaList is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will:

• Post the updated policy on our platform
• Update the "last modified" date
• Notify users of significant changes via email
• Provide notice through platform notifications

Continued use of our services after policy changes constitutes acceptance of the updated policy.

Privacy Questions

For questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@bikfayalist.com
• Mail: BikfayaList Privacy Officer
• Response Time: We respond to privacy inquiries within 30 days

Data Protection Officer

If you are in a region with data protection laws, you may contact our Data Protection Officer at dpo@bikfayalist.com for specific privacy concerns.

Regulatory Authorities

You have the right to lodge a complaint with relevant data protection authorities if you believe your privacy rights have been violated.